Privacy Policy
VendrAi Ltd (“we”, “our” or “us”) is a UK-registered company developing AI-driven smart vending machines. We respect your privacy and are committed to protecting your personal data. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal data we collect, why and how we use it, and your rights in relation to that data. We, as data controller, are registered in England and Wales. For questions or to exercise your data rights, you can contact our Privacy Team at hello@vendr-ai.com or via our main office (VendrAi Ltd, [Flat 4, 51 Church Street, E153JR, London]).

Information We Collect: We collect personal data when you interact with us, for example via our website contact form or booking system. This may include your name, email address, telephone number, job title, organization, and any message or notes you provide. If you schedule a demonstration or consultation through our online booking (via Cal.com or similar tools), we collect your name, contact details, and appointment information (e.g. date/time, location). We also collect data when you opt in to receive our email newsletter or marketing materials (typically your name and email address). We do not collect sensitive personal data (such as health or financial information) unless you voluntarily provide it. We only collect what is necessary to deliver our services and respond to your inquiries.

How We Use Your Data and Legal Basis: We use your data to provide and improve our services, and to respond to your requests. For example, we process your contact details and inquiry to answer questions or arrange meetings. We process booking information to schedule and manage demonstrations or consultations. We may send you informational or promotional emails only if you have opted in. Our lawful bases for processing include: your consent (for marketing communications); the performance of a contract (for fulfilling requested services or bookings); and our legitimate interests (e.g. managing our business, maintaining communication with interested parties, and ensuring site security). In all cases, we handle your data fairly and lawfully, as required by UK GDPR.

Sharing and International Transfers: We may share your personal data with trusted third parties who perform services on our behalf, such as our scheduling provider, email service provider, or IT support. These vendors act as data processors under contract and may only use your data to provide the requested service. For example, our online booking system (Cal.com) processes data to manage appointments. Some third-party services may transfer or store data outside the UK (for instance in the EU or US). Whenever data is transferred internationally, we ensure it meets UK GDPR requirements. This means relying on EU adequacy decisions or putting in place standard contractual clauses or other approved safeguards. We will not sell your personal data to any other parties.

Data Retention and Security: We retain personal data only for as long as necessary for the purposes described. For example, contact inquiry and booking information may be kept for up to 2–3 years to allow us to answer follow-up questions and comply with legal obligations. Marketing data (names and emails of subscribers) is kept while you remain subscribed, typically up to five years unless you opt out earlier. After that, information is securely deleted or anonymized. We use appropriate security measures (such as encryption, access controls, and secure servers) to protect your data against unauthorized access, loss, or misuse.

Your Rights: Under the UK GDPR, you have rights regarding your personal data. These include the right to access your data; correct (rectify) any errors; erase your data; restrict or object to processing; and receive a portable copy of your data. If we rely on consent to process your data (e.g. for email marketing), you have the right to withdraw consent at any time easily.

You also have the right to object to any direct marketing. To exercise any of these rights, please contact us at hello@vendr-ai.com. If you believe we have not complied with UK GDPR in handling your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). The ICO (the UK’s independent data protection regulator) can be reached via their website (ico.org.uk).

Automated Decision-Making: VendrAi does not make any decisions about individuals solely based on automated processing or profiling. All decisions involving your personal data involve human review and intervention, so your rights to explanation and challenge do not apply in this context.

Cookie Policy
VendrAi’s website uses no tracking or advertising cookies. We only use the bare minimum, essential cookies (for example to manage your session while using our site). No analytics or marketing cookies are used at all. Under UK regulations (the Privacy and Electronic Communications Regulations, UK PECR), websites must inform users about cookies and obtain consent for non-essential cookies. Because VendrAi uses only strictly necessary cookies (which are exempt from the consent requirement), we do not prompt you for cookie consent beyond this notice. We clearly explain below what cookies do, although again we only use essential ones.

Necessary Cookies: These cookies enable basic website functions such as session management and security. They are automatically deleted when you close your browser or after a short time. They do not track your browsing across other sites.

No Analytics/Marketing Cookies: We do not use any cookies for analytics (like Google Analytics) or marketing. Your visit and actions on our site are not logged in that way.

You have control over cookies on your device. If you prefer, you can set your browser to block or delete cookies. However, blocking essential cookies may prevent some features of our site from working correctly. You can find more information about managing cookies in your browser’s help menu. For any questions about our use of cookies, you can contact us at hello@vendr-ai.com. In addition, if you have a complaint about cookies or data protection, you may raise it with the ICO.

Terms & Conditions
By using the VendrAi Ltd website (the “Site”), you agree to be bound by these Terms & Conditions. If you do not accept any part of these terms, please do not use our site.

Use of the Site: You may use the Site only for lawful, personal or business-related purposes in accordance with these terms. You must not use the Site to post or transmit any unlawful, defamatory, obscene, or harmful content, nor to upload viruses or malicious code. You agree not to attempt to gain unauthorized access to any part of the Site or its systems. VendrAi reserves the right to terminate or restrict your access if you violate these terms. Unauthorized use of the Site may lead to legal action.

Intellectual Property: All content on the Site – including text, graphics, logos, images, and software – is owned by or licensed to VendrAi Ltd. It is protected by copyright, trademark, and other intellectual property laws. You may view and print information on the Site for your own use only. Any other use (including reproduction, modification, distribution, or republication) without our prior written consent is prohibited. All trademarks, service marks, and trade names on this site (such as “VendrAi” and our logo) are our property or used with permission.

No Warranties: The information and materials provided on this Site are for general informational purposes only. VendrAi does not guarantee the accuracy, completeness, or availability of this information. To the fullest extent permitted by law, we provide the Site and its content “as is” without any warranties or conditions of any kind. We expressly disclaim any liability for errors or omissions in the content. Your use of the Site is at your own risk, and VendrAi is not responsible for any loss or damage arising from your use of the Site or reliance on its content.

Limitation of Liability: To the maximum extent permitted by law, VendrAi’s total liability arising from or related to your use of the Site is limited to the amount you paid us (if any) for access to the Site or ZERO if you have paid nothing. In no event will VendrAi be liable for any consequential, indirect, incidental, or special damages, even if advised of the possibility of such damages.

External Links: The Site may contain links to third-party websites or resources. These links are provided for your convenience only and do not imply endorsement by VendrAi. We have no control over, and do not assume responsibility for, the content or practices of any linked site. Visiting linked sites or downloading materials from them is at your own risk.

Modifications: VendrAi reserves the right to change or discontinue any aspect of this Site, or these Terms & Conditions, at any time and without notice. We may update these terms by posting a new version on the Site. It is your responsibility to review the terms periodically for changes. Continued use of the Site after changes are posted constitutes acceptance of the updated terms.

Governing Law: These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions about these Terms & Conditions, please contact VendrAi Ltd at hello@vendr-ai.com. Thank you for visiting our Site and for your interest in VendrAi. Sources: These documents have been prepared with reference to UK data protection and e-commerce regulations, ICO guidance on privacy notices, cookies and individual rights, and standard UK terms and conditions guidance.